Michael is Director of the Gettysburg College Bookstore. Gettysburg College is a highly selective national, four-year residential college of liberal arts and sciences. With a student body of approximate 2,600, it is located on a 200-acre campus adjacent to the Gettysburg National Military Park in Pennsylvania. Founded in 1832, Gettysburg College has earned its strong academic reputation. Students prepare for leadership through experiential learning opportunities, an extensive career network and countless co-curricular, service and off-campus study activities.
Michael grew up in Pittsburgh and coastal-Central Florida. He has been involved with college bookstores since the early 1980's and has managed college stores in both Pennsylvania and Florida. Over the years, Michael has been actively involved with NACS (volunteer, member of the Small Stores Focus Group and member/Chair for the Marketing and Campus Relations Council), NACS Foundation, MACS (member and current Treasurer), NACAS and now IndiCo. In his spare time he is involved with the St. Francis Xavier School Advisory Board and Boy Scouting in Gettysburg. He is also a sports/activity dad (i.e. whatever sport/activity his son is involved with...he is there). Michael, his wife and son are rabid baseball fans. It is not uncommon for them to take in 35 - 40 minor/major league games over the course of a single baseball season. Michael is also a foodie and has been know to travel as many as three states away for good BBQ!
Chuck Kissel became ASC’s Associate Executive Director in 2012. In this role, he oversees the bookstore and supports the Executive Director on various projects. He began his CSUF career in 1994 as a student and held several positions at Titan Shops from Course Materials, Customer Service and Operations before becoming bookstore Director in 2005. Prior to joining the ASC, Chuck worked for Sears Roebuck & Co and Disneyland.
Chuck is Trustee of the West for the NACS Board of Trustees (chairing the Finance & Budget and Audit Committees), on the Board of Directors for indiCo, on the Associated Students, Inc. Audit Committee, and the Commercial Shops Liaison for the AOA Executive Committee. He is a CSUF alumnus, having received his MBA in finance, and now teaches financial forecasting and budgeting part-time for CSUF Mihaylo College of Business.
Mark attended and graduated with a degree in Business Management from Brigham Young University in Provo, Utah. He was employed for 14 years as a manager for K-Mart Corporation.
In 1988, Mark accepted employment with the Utah State University Bookstore in Logan Utah. He also earned an MBA from Utah State University.
Upon completion of his MBA, Mark joined the staff of Montana State University Bookstore as general manager where he has been
for 24 years.
He is very active in the Rotary Club, having served as district governor for all clubs in Montana during the years 2008 and 2009.
He has served two terms on the Board of Directors of ICBA and was chair of that board during 2004-2005.
Mark also served on the Board of Directors of the National Association of College Stores Corporation (NACSCorp).
He was elected to the Board of Trustees for the National Association of College stores and served in that role from 2011 through 2013.
Mark Served as chair of the Board of indiCo, a wholly owned subsidiary of NACS in 2014.
In February 2015, Mark was elected to the office of President-elect for the National Association of College Stores Board of Trustees.
He is active in the Bozeman Symphonic Choir, the Boy Scouts of America, United Way, American Red Cross, and the Bozeman Chamber of Commerce.
Matt Portner has completed 23 years of service to Ashland University in Ashland, OH. For the last 12 years he has served as the Director of Auxiliary Services. In this role, his main responsibility has been to direct self-operated, campus service departments that include: Accent Room restaurant, Campus Stores, Catering and Conference Services, Eagle Card student ID office, Eagles’ Nest, Concessions, Schar Café, and Student Dining. His job also entails budgeting for the revenue and expenses of over $12 million, and managing over 300 employees. Matt has a Bachelor of Arts in Biology from the College of Wooster and a Master of Arts in Education from Ashland University. He completed an Executive Juris Doctorate degree from Concord Law School in 2012.
Doug Mason is the Director of the University Store at Brigham Young University – Idaho. He has been in his current position for 21 years and in various areas of retail for over 33 years. He received his Bachelor’s Degree in Business Management from Brigham Young University. Doug loves the opportunity to do volunteer work for his regional bookstore association, ICBA, and the National Association of College Stores. In his spare time he enjoys golfing, fishing, and climbing mountains.
Dr. Zeilenga has served the University of Missouri since 1994. Dr. Zeilenga oversees auxiliary units within the Division of Student Affairs, including the University of Missouri Bookstores, a $53 million shared services enterprise with store locations on four campuses, several fan shops and nine e-commerce sites. Dr. Zeilenga currently serves on the National Association for College Stores Board of Trustees and the indiCo Board of Directors.
In 2011, Dr. Zeilenga received the Communication Services Award from the National Association of College Auxiliary Services (NACAS) for his article “Exploring Shared Services,” which described the financial success from a collaborative four-campus model of auxiliary operations and management. In 2008, he received the Barbara S. Uehling Award for Administrative Excellence. He proudly holds an Associate’s degree from South Suburban College and he attended the University of Arizona, where he earned a Master’s and Doctor of Education with an emphasis in higher education administration and finance. His dissertation, The Privatization of Auxiliary Services, focused on self-operation versus outsourcing. Dr. Zeilenga has consulted for numerous colleges and universities across North America on organizational efficiency and improving campus business operations and revenues.
Director of Auxiliary Operations for Maryville University, a selective, comprehensive and nationally ranked private institution with nearly 6,000 students.
Laura Stevens is an experienced Auxiliary Services professional responsible for the University bookstore, food service, postal service, laundry, printing, purchasing and vending. She has presented and is published on a variety of topics such as fundraising in higher education, customer service standards and leadership. Laura is an active member of NACAS and has served as Board Member, Conference Chair, Secretary, President Elect, President and Past President of NACAS-Central, the regional group representing twelve states; she currently serves on the Education Foundation Board of Trustees, the Community College Task-force and the Communication Services Committee. In March of 2014, Laura was appointed to the indiCo Board of Directors and is currently the Board Chair.
Laura began her career in the publishing industry as a Territory Sales Manager with W. F. Freeman and Company. She traveled extensively in the Midwest and was honored as a top producer for three consecutive years. In 2004, Laura became the Manager of Auxiliary Services for St Louis Community College at the Florissant Valley campus. During her tenure with STLCC, she was instrumental in the development and implementation of the cashless buyback solution, which received recognition for improving security and accounting along with reducing labor. Laura began her current position in November 2013. Laura received her bachelor’s degree in Communications from Greenville College and is currently pursuing her Master’s in Art History from Lindenwood University.
564 Market St Ste 500 | San Francisco, CA 94104
Ed serves as both the president of indiCo and as Deputy CEO of NACS. He came to NACS in January 2000 after nearly 18 previous years of experience in managing college stores and campus retail enterprises in Colorado. Ed is an alumnus of Colorado Mesa University, and also began his college store career there; he subsequently moved on to hold positions as Associate Director, Store Director, and Division Director - Retail Services for the Auraria Higher Education Center. This campus serves over 40,000 students attending the University of Colorado - Denver, Metropolitan State University at Denver, and the Community College of Denver.
Ed has been actively involved in several industry organizations throughout his career, including serving as president of the Rocky Mountain Skyline Bookstore Association, and board member for NACS, NACSCORP, Book Industry Study Group, Pubnet, and various community organizations.
Brian E. Cartier, CAE
NACS Inc. CEO (ExOfficio)
500 E Lorain St | Oberlin, OH 44074
(440) 775-7777 | (440) 775-2424
Frank Sulen, CPA
NACS Inc. CFO (ExOfficio)
528 E Lorain St | Oberlin, OH 44074-1238
(440) 775-7777 | (800) 344-5059
Brian D. Schneider, Attorney
NACS Legal Counsel (ExOfficio)
Arent Fox LLP Attorneys at Law
1717 K St NW | Washington, DC 20036-5342
(202) 715-8590 | (202) 857-6395